Knowledge Centre
Plain English guides written by a specialist with a decade of experience inside housebuilder customer care teams.
Settlement
Why every new build moves in its first two years, and which cracks are simply cosmetic.
Defects
The recurring faults we see on developments across the South West, and how they're best repaired.
Warranty
What NHBC, LABC and Premier really cover. How to make a claim, and what to do once they refuse.
Maintenance
Looking after silicone, gutters, brickwork, render and timber on a modern new build.
Defects
Recognising poor finish, snagging items the builder should have caught, and what's worth pursuing.
Seasonal
A simple month by month rhythm to keep your home in original condition.