Settlement
Hairline cracks above doors
Cause. Normal differential movement as timber and plaster dry out in the first 18 months.
Next steps. Fill, sand and redecorate after the first heating season.
Cosmetic Rarely covered
Defect Library
Browse the issues we see most often. Understand the cause, the severity, whether it's likely covered by your warranty, and what to do next.
Settlement
Cause. Normal differential movement as timber and plaster dry out in the first 18 months.
Next steps. Fill, sand and redecorate after the first heating season.
Wet rooms
Cause. Original silicone is often applied too quickly and traps moisture behind it.
Next steps. Strip back fully and re-apply with a sanitary-grade silicone.
Floors
Cause. Chipboard moving on joists, often where screws have missed or backed out.
Next steps. Locate the squeak, screw down and pack as needed.
Joinery
Cause. Lightweight internal doors and small hinges work loose with normal use.
Next steps. Re-tighten or replace fixings; adjust the strike plate.
Settlement
Cause. Differential movement between the ceiling structure and the wall plaster.
Next steps. Use a flexible scrim and a flexible filler before redecorating.
Finishes
Cause. Furniture moves and everyday life - not a defect, but usually unfinished by the developer.
Next steps. Patch and repaint to original spec.
Joinery
Cause. Trim and seals shipped poorly fitted; common second-fix snag.
Next steps. Re-trim and re-seal to manufacturer spec.
External
Cause. Surface shrinkage of modern thin-coat renders in extreme weather.
Next steps. Have it inspected - most cracks are surface only and easy to patch.
Joinery
Cause. Composite doors swell and contract, usually a minor adjustment.
Next steps. Adjust hinges and keeps; report to developer if within warranty.
Send a photo. We'll tell you what it is - and what it needs.